Hi gj_rh,
Thanks for your post. Not everything can be sent to the card. Please confirm if the card is indeed blank, devoid of TFN numbers, superfunds, or birthdays. It's likely they require all details, including wages, to be filled in.
Ensure the card file is correctly formatted with all essential information. Double-check for any missing data or errors contributing to the issue. For more details, refer to these help articles. Employee self-onboarding and Requesting new employee details
Feel free to post again, we're happy to help!
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Regards,
Earl