Forum Discussion

Eliane's avatar
Eliane
Trusted Cover User
5 years ago

Payroll Reporting Centre Status

I'm trying to send my report, but despite the fact that I haven't been prompted to send it yet, it keeps giving me the status of "sending". I have refreshed several times to see if it goes back to no...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi Eliane 

     

    The ATO have advised of issues with STP lodgement on their end.  If your report doesn't get accepted by the ATO, when you process your next payrun the YTD amounts will be updated. The ATO are only interested in the YTD amounts so if they are correct then you're all good.

     

    Please let me know if you continue to have problems.

Eliane's avatar
Eliane
Trusted Cover User

Hi Melisa_D ,

 

Thanks for your reply!

 

We are closing soon, I just checked and it's still not letting me sign in to send report.

 

What are the repercussions if I can't send it today?

 

I have two payrolls in there, one for next Tuesday and the other for the Tuesday after, as the office is shut.

 

If I had at least been given the option to send, it would automatically and eventually send. But MYOB is not letting me sign my name to click send. That's why I didn't think it was the ATO problem, more like a software issue.

 

Thanks!

 

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi Eliane, 

 

Can I please clarify if you are getting an error message when you are trying to sign in ?

  • Eliane's avatar
    Eliane
    Trusted Cover User
    5 years ago

    Hi Melisa_D 

     

    I don't get to that stage. As soon as I login, it tells me "sending" as status when I didn't even get prompted to send yet.

     

    No error response, just the wrong status in there.

     

    It always happens, but it refreshes quickly and I'm able to sign my name to authorise the sending document, but I can't get to this step. :( 

     

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    5 years ago

    Melisa_D 

     

    When I click on the ... (3 dots) the options are View ATO Response and Download Report.

     

    It won't give me the option to send document, this is frustrating!

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      5 years ago

      Hi Eliane 

       

      The ATO have advised of issues with STP lodgement on their end.  If your report doesn't get accepted by the ATO, when you process your next payrun the YTD amounts will be updated. The ATO are only interested in the YTD amounts so if they are correct then you're all good.

       

      Please let me know if you continue to have problems.

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