Forum Discussion

robs1's avatar
robs1
Trusted Cover User
3 years ago

Payroll sending to ATO

After I record a pay When it says send to ATO I press CANCEL then select send later.  But the pay is still going through to ATO with no contact name.  It shows it is sending then lists as not sent.  ...
  • Tracey_H's avatar
    3 years ago

    Hi robs1 

     

    Thanks for your post. During the sending process the software checks that the payrun has been declared. If it hasn't the status will change to Not Sent and the report is not sent to the ATO. As the software is running checks during the sending process you can't delete a pay with this status. 

     

    Most of the time the status will change to Not Sent immediately, sometimes it may take a little longer so you'll need to wait until the status changes to Not Sent to delete any incorrect pays.

     

    Please let me know if you need further help.

     

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