Forum Discussion

Webb1's avatar
Webb1
Experienced Cover User
6 years ago

Payroll Summary does not balance with Payroll Activity

Hi I have just been reading a couple of the past posts but didn't really get a definitive answer on to whether to manually adjust the payroll history or not. Our Payroll Activity & Payroll Summary ...
  • bungy15's avatar
    bungy15
    6 years ago

    Hi Webb1 

     

    If you run the General Ledger report for the wages expense account does it reconcile with the Payroll Activity Report? Do the totals in these two reports include the missing days? If so I think someone has already changed his pay history in his card and removed those payments. I’m assuming that you can still see that payroll transaction. 

     

    If you are absolutely sure that the payroll activity and general ledger reports are correct, try adding those amounts back into his pay history.  I’d do a backup and print his pay history screen or use the snipping tool to get a screenshot prior to making any changes so that if it doesn’t work you can change it back.

     

    Let me know how you go

    Tracey

bungy15's avatar
bungy15
Ultimate Cover User

Hi Webb1 

 

It is recommended that you don’t manually adjust an employee’s card as GL accounts will not be updated. It’s also a good idea to use the same card as you are then only reporting that employee once to the ATO.

 

When the termination pay was processed and all unused entitlements were paid, his entitlement balance should have reset to zero. Changing his employment basis to casual, entering a new start date, deleting termination date and updating other  payroll information would not delete previously recorded pays. 

 

When the activity and summary report don’t balance it’s usually because an adjustment has been made in the employee’s card.

 

Check your STP reports through the Payroll Reporting Centre to see if his correct figures have been reported.

 

Cheers

Tracey

Webb1's avatar
Webb1
Experienced Cover User
6 years ago

Hi Tracey, The problem is that he wasn't terminated or should I say a termination date wasn't put in when he first terminated, then when he returned a new start date was not put in but his orginal old start date was kept.  I wouldn't have thought it would have affected it this way but it has.  1 pay he had personal leave and a public holiday paid. This is what is not showing up and it is not in his history either.  Doesn't seem to fix the problem if I put him back in as fulltime and give him back his entitlements nothing changes.  He doesn't work for us any longer.  Also I have checked in the Payroll reporting centre and the wrong amount is in there as well.  It is his total less these 2 days.  As he is no longer with us will it really matter if I change his history to reflect these 2 days and get the report correct.

Thanks

Lisa

  • bungy15's avatar
    bungy15
    Ultimate Cover User
    6 years ago

    Hi Webb1 

     

    If you run the General Ledger report for the wages expense account does it reconcile with the Payroll Activity Report? Do the totals in these two reports include the missing days? If so I think someone has already changed his pay history in his card and removed those payments. I’m assuming that you can still see that payroll transaction. 

     

    If you are absolutely sure that the payroll activity and general ledger reports are correct, try adding those amounts back into his pay history.  I’d do a backup and print his pay history screen or use the snipping tool to get a screenshot prior to making any changes so that if it doesn’t work you can change it back.

     

    Let me know how you go

    Tracey

    • Webb1's avatar
      Webb1
      Experienced Cover User
      6 years ago

      Hi Tracey

      Just wanted to say that it works now that I have updated the history.

      Thanks for your help

      Regards

      Lisa

      • bungy15's avatar
        bungy15
        Ultimate Cover User
        6 years ago

        You’re very welcome Webb1 , glad your problem is solved 😊

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