Forum Discussion

DanWestsec

Contributing User

2 years ago

Payslip Email and pdf failure

How do i fix this please?

i have tried clering cache and cookie but it shows and error in tools

We are unable to email/view payslips

we get this error when trying to view pdf

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: d50885e6-9ea3-4847-b065-d5a775275a92.

emails appear to send but dont arrive

Can see where to download the log. but this the error

Refused to frame 'https://www.myob.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' *.www.myob.com".

(index):6587 crbug/1173575, non-JS module files deprecated.

thanks in advance

Dan

Earl_HD
MYOB Moderator
2 years ago
Hi DanWestsec,

Thank you so much for your detailed post and welcome to the Community Forum!

My apologies for the late response. To fix this, I would recommend to try logging in from a different browser. Additionally, please check with other company file users to see if they are encountering the same issue. Lastly, verify the user's access permissions to ensure they have the necessary access to Payroll for viewing and editing. Manage users

Feel free to post again, we're happy to help!
Regards,
Earl
- DanWestsec
  Contributing User
  2 years ago
  Thanks Earl,
  
  I have tried on 2 other browsers
  
  Both users have same issue
  
  Since we migrated from premier we have not been able to send or view payslips and possibly remittances
  - Doreen_P
    MYOB Moderator
    2 years ago
    Hi, DanWestsec
    
    Thanks for your prompt response.
    
    Kindly confirm if you are trying to view or email the pay slips before or after migration. If the pay slips that you are trying to view or email are before the migration, unfortunately, you won't be able to view or email those. If it's after the migration, you may send us the Console log so we can further check what caused the error. To generate the log, on your web browser, kindly click the three dots on the upper right-hand corner of your screen > More tools > Developer tools > Select Console tab. Make sure to generate the error message first before getting the Console log.
    
    We are looking forward to your response.
    
    Best regards,
    
    Doreen