Forum Discussion

Freddy21's avatar
Freddy21
Experienced Cover User
2 years ago

payslip emails failing to yahoo email addresses

Hi, For some reason an employee who i have always sent their payslips via email is unable to receive their payslip as i get a notification from bounce@apps.myob.com that the email sent was unsuccesf...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Freddy21, 
     
    Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
     
    To check this further with you, could you please provide the impacted email address via private message? 
     
     
    Please let me know if you need further help. 
     
    Cheers, 
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Freddy21, 

  

Thanks for getting back to us. 

  

Regarding your question, yes please advise the employee to add no-reply@myob.com, noreply@apps.myob.com and accountright@apps.com to their Yahoo or contact their email provider to add the following addresses. 

 

  

Please do not hesitate to post again if you need help in the future.  

  

If the response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

  

Cheers, 

Leneth

  • Freddy21's avatar
    Freddy21
    Experienced Cover User
    2 years ago

    Hi,

     

    He added the email address and it bounced back again.

    • Leneth_A's avatar
      Leneth_A
      Former Staff
      2 years ago

      Hi Freddy21, 
       
      Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
       
      To check this further with you, could you please provide the impacted email address via private message? 
       
       
      Please let me know if you need further help. 
       
      Cheers, 
      Leneth

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