Forum Discussion

Helen17's avatar
Helen17
Experienced User
5 years ago

PaySlips - default form can not be found error message

I have just processed our weekly pays and found that I could not email payslips to employees. An error message has popped up , please see attached. Assistance required!!!  
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Helen17 

     

    Thank you for your post.

     

    This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

     

    Please let us know how you go with that. 

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi Helen17 

 

Thank you for your post.

 

This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

 

Please let us know how you go with that. 

  • Helen17's avatar
    Helen17
    Experienced User
    5 years ago

    Hi Komal_S

     

    No, this did not correct the issue.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      5 years ago

      Hi Helen17 

       

      In that case, can you please send me a Private Message  with your serial number and I will check if there is something else causing it. 

      • BWBServices's avatar
        BWBServices
        Experienced Cover User
        5 years ago

        Good Afternoon

         

        I am having this exact same issue - I also tried confirming the company file and it didn't correct the issue either. Can you please assist?

         

        Thank you

        Amy.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.