Forum Discussion

BB937's avatar
BB937
Experienced User
12 months ago

Processing Returned Superannuation Contributions via Paysuper

Hi there, super contribution for a staff member was returned to our bank account.  Accountright Instructions 'Returned superannuation Contribution' were following exactly. https://help.myob.com/wiki/...
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi BB937,

    Thank you so much for your post and my apologies for the late response. 

    It appears that the link you've followed pertains to MYOB Business/Essentials instructions, while your account is on AccountRight. In AccountRight, when receiving a return superannuation contribution payment doesn't necessitate creating a pay run. Instead, you can process the successful payment in the 'Pay Liabilities' window, and the return super contribution will be handled within the 'Pay Superannuation' window. For more detailed guidance, please refer to the help article: Reversing and reprocessing superannuation payments

    Please do let me know how you go on this.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi BB937,

Thank you so much for your post and my apologies for the late response. 

It appears that the link you've followed pertains to MYOB Business/Essentials instructions, while your account is on AccountRight. In AccountRight, when receiving a return superannuation contribution payment doesn't necessitate creating a pay run. Instead, you can process the successful payment in the 'Pay Liabilities' window, and the return super contribution will be handled within the 'Pay Superannuation' window. For more detailed guidance, please refer to the help article: Reversing and reprocessing superannuation payments

Please do let me know how you go on this.
Regards,
Earl

CEDA's avatar
CEDA
11 months ago

Hi Earl,

 

I am using MYOB Business/Essentials Online and followed the instructions and now when I try to process the Super Payment again, using Create Super Payment, the negative and positive offset each other and no amount is payable.

 

Can you please assit, as it seems there is a missing step not covered in the instructions ? 

 

Thank you

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, CEDA

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    When processing the returned super, you will record the returned super through Receive money. And then, process a pay run with only the returned super amount (negative). Once done, process a pay run again with only the returned super amount, but this time it is positive. Lastly, when reprocessing the super payment through the Create super payment window, you only need to select the positive amount. The negative amount will remain in that window.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, BB937

       

      We would appreciate the opportunity to address your concern further. Should you require additional assistance, please do not hesitate to contact us. We are eager to provide any support you may need.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        10 months ago

        Hi, BB937

         

        We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

         

        Best regards,

        Doreen

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