Re: Annual Leave on Payslip do not matched with Entitlement Report
Hi I have the same problem. I have spent 3 hours on the phone to support, with two dropped lines. They have called back and ot me to run a pay "Bonus & Commission" for all employees and send...
Hi judiw
When a termination date is entered on an employee card, all the leave entitlements in card Pay History will be deleted (you will be prompted with an alert when entering a termination date). But the leave accrual history is still retained in the reports as the pays are still saved in the file. When you reinstate the card and remove the termination date > Pay History doesn't pull up the leave accrual figures back. Hence Entitlement balance detail report issue throws a difference.
To fix this you will have to send your file in for a Datafile repair. Please send me the following information via private message and I will pass this on to the right team.
- Copy of the entitlement balance detail report showing this Difference
- Serial number
- The employee's name
- The date of termination
- The date of reinstatement
- The type of leave they are needing corrected. e.g do they have long service leave? Standard we just correct the personal leave and annual leave
