Forum Discussion
Hi Did you get an answer to have this fixed? I am having the same problem. Anyone that was employed and run through STP 1 is not showing up in my finalisation. So STP 2 did not bring thier pays over! frustrating! Now all employees over 6mths employed have a zero balance in the thier report.
I do not know how to fix this
- JOberg3 years agoExperienced Cover User
We had a problem with ours as well and this morning I finally managed to sort it out. My issue was with terminated employees so I removed all their termination dates and ran a Zero pay which I lodged with the ATO. BUT before I lodged I had to go in and add their income type on the Tax tab of their Card file.
Now the issue has resolved - thank goodness as MYOB seemed to be doing nothing to assist.
I'm not sure if I needed to do the zero pay for the terminated people but I no longer had the option to lodge an update event on last year (ie 21/22)
I would recommend that you check all the employees have the income type.
Good luck
Jeanette
- 3 years ago
Hi. Thank you for your post. I have done a $0 payrun with previous employees active. Do I need to run another $0 once I have set everyone as inactive and inserted their termination date at 30/06/22?? Thanks.