Forum Discussion

gailg's avatar
gailg
Contributing Cover User
2 months ago

Recon of Superannuation Liability account

When printing the Super Liability account reconciliation, the print is showing the employee address and not the employee's NAME?  

Why?

  • Hi gailg,

     

    It's interesting that employee addresses are printed on your reconciliation report instead of the names. The details you see on your screen should match what prints. Could you please try clearing your AccountRight cache? This can sometimes resolve odd behavior, especially with display issues. If the names still don't print correctly, there might be other issues that need further investigation. I recommend reaching out to our phone or live chat support team for more help.

     

    To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team.

     

    Cheers,

    Princess