Forum Discussion

KBookkeeping's avatar
KBookkeeping
Experienced Cover User
4 years ago

Reversing a wage - Negative Super not appearing in super payments screen

Hello, I just reversed a wage and posted the new revised one.  I was assuming that the reversal would create a negative amount in the Pay Superannuation screen as it has done in the past.  But today ...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi KBookkeeping 


    I've enabled your access to the private message, so you can send the screenshot of the actual payrun window. I'm assuming that the payroll categories for superannuation used in that payrun are incorrect, but would need to have a look the processed payrun to ascertain that. 

KBookkeeping's avatar
KBookkeeping
Experienced Cover User

Hello Komal,

 

Thank you for your reply but you have misunderstood my problem.  My problem is that the reversed super annuation is not appearing as a negative.  Therefore I am unable to pay the short fall of super which relates to the amended wage?  I have the new wage appearing in the super payment but not the negative amount.  Therefore I am unable to select the negative and new positive amount to give me the difference to pay.

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi KBookkeeping 

 

Apologies for the misunderstanding. This is an odd situation, so we can check what's causing it, 

 

  • Please attach a screenshot of the entire window for reversal payrun ( You're welcome to send it by private message if it contains sensitive information).
  • A screenshot of one of the payruns where the super amount is positive. 
  • Is the reversal appearing on the Pay Liabilities window, when filtered by Superannuation and correct date range? 
  • Is "Pay super using AccountRight" for this employee's fund ticked under Lists>>Superannuation Funds ( This might not be a problem as you mentioned that the other super entries for this employee are appearing as expected on the Pay super window).  
  • KBookkeeping's avatar
    KBookkeeping
    Experienced Cover User
    4 years ago

    Hello Komal,

     

    How do I use private messaging, I have never done this.  When I click the link, it sends me to a webpage but there is no area to do anything.  I am a little confused how to do this.

     

    Regards

     

    Ursuls

  • KBookkeeping's avatar
    KBookkeeping
    Experienced Cover User
    4 years ago

    Hello Komal.

     

    I have attached for you a screen shot of the payroll journals both the original and the reversed entry.

    I have also attached a screen shot of the pay liabilites screen, and no the reversal does not show, only the amended super amount which I would like to pay but can not as I do not have the negative amount with it.

     

    I have also attached the super fund from the list as suggested and this is correct.

     

    I have also attached the corrected amended wage which is appearing.

     

    I have paid the super on the original wage.  I need to pay the super difference now between the reversed one and the new amended one but can not as the negative is not appearing.

     

    Regards

    Ursula

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi KBookkeeping 


      I've enabled your access to the private message, so you can send the screenshot of the actual payrun window. I'm assuming that the payroll categories for superannuation used in that payrun are incorrect, but would need to have a look the processed payrun to ascertain that. 

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