Forum Discussion

Tiu's avatar
Tiu
Experienced User
2 years ago

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 129fc19b-c867-4208-b3c8-6778474eefa3.

Hi Team,   I am trying to Finalise and notify the ATO about the STP reporting but I am constantly having this error "Something went wrong. Please try again or refresh the browser. Please try again....
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Tiu 

     

    Were you able to finalise STP already? Please don't hesitate to reach out to us if you require further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

PatD_Norgine's avatar
PatD_Norgine
Experienced Cover User

Hi all

I have the same error message for the past 3 days.  Cannot complete my EOFY finalisation.

"Something went wrong. Please try again or refresh the browser."

 

have tried more than 20 times to finalise but same erroe remains.  Dont jknow if this is MYOB or ATO issue.

 

please help spo we can gte this resolved ASAP and nmeet our reporting obligations.

 

thnak you

 

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Tiu and PatD_Norgine 

 

Thank you for posting this issue.

 

We had an incident last week regarding STP, some users unable to access Single touch payroll reporting. This was been resolved, you may refer on this Community Forum post. Kindly clear your AccountRight cache, log out and log back in.

 

If this doesn't work, may I know when you receive this error. In what page of the STP reporting center screen when this error came up? How many employees do you have? If you have a large staff data base, and received the error you'll need to submit by batches.

 

Are we able to solve your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

 

Cheers,

Princess