Forum Discussion

DPL's avatar
DPL
Experienced Cover User
3 years ago

Somethings gone wrong and Accountright needs to close error

Hi, am getting this error again on an employee file, cant open any transactions for them, or their card file.

 

The wait on the phone is horrendous, can you let me know what you need to fix this please?

 

Thanks!

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi DPL, 

     

    Thanks for your post. Please confirm the last 4 digits of your product serial number and the file ID of the file you're having this issue with (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over your file to fix this. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi DPL, 

     

    Thanks for your post. Please confirm the last 4 digits of your product serial number and the file ID of the file you're having this issue with (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over your file to fix this. 

    • DPL's avatar
      DPL
      Experienced Cover User
      3 years ago

      Serial 9946

      File ID 10

       

      Thanks Melisa :)

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi DPL, 

         

        Thanks for confirming that, I've had the script run over your file. 

         

        Do let me know how it goes. 

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