Forum Discussion

Further_better's avatar
Further_better
Experienced Cover User
2 years ago

Standard Payroll Details don't populate

I have read and tried all the 'fixes' for this error, with no success.  Does anyone know what causes this or how to fix it?  I have :  checked all the entries to create the card                     ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Further_better, 

     

    Thanks for the response and the screenshot you've attached. 

     

    Generally, the information in the Standard Pay will automatically populate from the information in the Wages tab. I suggest opening the Wages tab and seeing if everything is correct. 

    If everything is correct and Standard pay does not apply, please follow these steps to potentially refresh the employee card.

    1. Go to the wages tab.
    2. Edit the wage amount.
    3. Go back to standard pay.
    4. Check if the information auto-populates.
    5. If it auto-populates, go back to the wage tab, correct the values, and save.
    6. If it does not auto-populate, let us know and we'll find another workaround.

    We look forward to your update. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Further_better, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your difficulties with the Payroll Details. May ask for more information on what we are trying to achieve? Any additional information or screenshots would be much appreciated. 

 

We look forward to your response. 

 

Thanks,

Genreve

 

 

  • Further_better's avatar
    Further_better
    Experienced Cover User
    2 years ago

    Hi Genreve

    I have attached a screenshot of the section which does not reflect any of the entries

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Further_better, 

       

      Thanks for the response and the screenshot you've attached. 

       

      Generally, the information in the Standard Pay will automatically populate from the information in the Wages tab. I suggest opening the Wages tab and seeing if everything is correct. 

      If everything is correct and Standard pay does not apply, please follow these steps to potentially refresh the employee card.

      1. Go to the wages tab.
      2. Edit the wage amount.
      3. Go back to standard pay.
      4. Check if the information auto-populates.
      5. If it auto-populates, go back to the wage tab, correct the values, and save.
      6. If it does not auto-populate, let us know and we'll find another workaround.

      We look forward to your update. 

       

      Thanks,
      Genreve

      • Further_better's avatar
        Further_better
        Experienced Cover User
        2 years ago

        You're a legend Genreve!  This worked - thank you so much!

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