Hi Graeme_B,
Thanks for the screenshot. Can you please send me a private message with your product serial number and email addressed used to sign into the file.
Hi Graeme_B,
I'm sorry to hear about this. Do any error messages appear after the authorisation window appears or when the report is sent ? Also does the report appear as rejected or not sent ?
To troubleshoot, are you able to clear your AccountRight cache. Once cleared, when you process payroll via the desktop again does the same thing happen ? If it does, are you able to retrieve the diagnostic log of the file right after this has happened so we can investigate further.
Thank you
I cleared the AccountsRight cache (Windows Local cache), all files. Then I restarted the AR software and tried to access Payroll Reporting and I get this message - "You need an AccountsRight Subscription to use STP". (this is in the desktop windows software).
However, then I go into the MYOB Essentials web version through Microsoft Edge for the same companies ledger, Here I use the Menu drop down and I can access the ATO reporting without any restriction.
I have copied the Wondows version log file - but it is not a long log!
Dianostic Log file below
2021-08-13 08:33:31.0574,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,17, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
I will need you to assess what this means and respond. thank you
The error message I get when filing teh STP report is you are not authorised. But I am authorised. The report appears in teh web version when I see it as not sent. I have to trigger a send to ATO in the web version to trigger dispatch to the ATO.
Hi Graeme_B,
Thank you for troubleshooting and the update on this. Unfortunately the error log doesn't have much for me to pinpoint on what could be the issue here, I'll need to investigate further.
If you sign into AccountRight and click into the payroll reporting centre, and select the Payroll reporting centre button. Can you please attach a screenshot of what appears ?
Please attached for the screen that appears in the Desktop screen when using it locally on my app.
when I select the drop down menu from the web browser for the same set of accounts through MYOB Essential access for the online verion, I do not get this result, but it opens to the ATO reporting screen where I can process the items.
THe ATO Signin ID is the same for both systems.
