Hi Graeme_B,
Thanks for the screenshot. Can you please send me a private message with your product serial number and email addressed used to sign into the file.
Hi Graeme_B,
I'm sorry to hear about this. Do any error messages appear after the authorisation window appears or when the report is sent ? Also does the report appear as rejected or not sent ?
To troubleshoot, are you able to clear your AccountRight cache. Once cleared, when you process payroll via the desktop again does the same thing happen ? If it does, are you able to retrieve the diagnostic log of the file right after this has happened so we can investigate further.
Thank you
I cleared the AccountsRight cache (Windows Local cache), all files. Then I restarted the AR software and tried to access Payroll Reporting and I get this message - "You need an AccountsRight Subscription to use STP". (this is in the desktop windows software).
However, then I go into the MYOB Essentials web version through Microsoft Edge for the same companies ledger, Here I use the Menu drop down and I can access the ATO reporting without any restriction.
I have copied the Wondows version log file - but it is not a long log!
Dianostic Log file below
2021-08-13 08:33:31.0574,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,17, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
I will need you to assess what this means and respond. thank you
