Hi Graeme_B,
Thanks for the screenshot. Can you please send me a private message with your product serial number and email addressed used to sign into the file.
The error message I get when filing teh STP report is you are not authorised. But I am authorised. The report appears in teh web version when I see it as not sent. I have to trigger a send to ATO in the web version to trigger dispatch to the ATO.
Hi Graeme_B,
Thank you for troubleshooting and the update on this. Unfortunately the error log doesn't have much for me to pinpoint on what could be the issue here, I'll need to investigate further.
If you sign into AccountRight and click into the payroll reporting centre, and select the Payroll reporting centre button. Can you please attach a screenshot of what appears ?
Please attached for the screen that appears in the Desktop screen when using it locally on my app.
when I select the drop down menu from the web browser for the same set of accounts through MYOB Essential access for the online verion, I do not get this result, but it opens to the ATO reporting screen where I can process the items.
THe ATO Signin ID is the same for both systems.
Hi Graeme_B,
Thanks for the screenshot. Can you please send me a private message with your product serial number and email addressed used to sign into the file.
