I agree!!

The lack of notification and communication is appalling. We are MYOB partners too, and the only way we found out about the pause was because I spent a long time in a phone support queue (another big issue!) and there was a hold message advising of the pause. I recently did a lot of digging just to try and find out if the pause was still on, and there wasnt any stand alone articles that covered it. Ended up finding a small paragraph hidden away in a getting ready for STP 2 type article somewhere, that I can only assume is still current (there was not date on it, so who knows. There are lots of out of date support articles out there). 

We need to be notified about these sorts of things so we can plan our workload of clients we will need to assist with the change over.

It is the same with updates to MYOB Business. We arent notified of changes in there unless we happen to catch sporadic in app messaging. Often it is ads for finance or loan products though.

MYOB dont seem to have a problem in sending us emails about their latest sales promotions or price increases though. We get plenty of those! More interested in trying to get us to sell their product than provide decent support and product updates.