Forum Discussion

YB1984's avatar
YB1984
2 years ago

STP

I have been added as a user into a client file that the STP is registered to the tax agent that I work for. The STP is registered correctly with the ATO but when I lodge the STP its being rejected.
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi YB1984 

     

    Thanks for your response.

     

    The error means that the registered agent number used with your ABN is not related. We recommend checking the registered agent number and the ABN linked to your credential. For further information, please check The Help Article Fix rejected reports in Single Touch Payroll.

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi YB1984 

 

Thanks for your post and Welcome to MYOB Community Forum.

 

When you lodge the STP, did you receive any ATO error code? If you can attach a screenshot of the error please. Make sure to remove sensitive information before posting in the Forum.

 

Best regards,

Doreen

  • YB1984's avatar
    YB1984
    2 years ago

    Hi Doreen,

     

    This is the error code that is coming up.

     

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi YB1984 

       

      Thanks for your response.

       

      The error means that the registered agent number used with your ABN is not related. We recommend checking the registered agent number and the ABN linked to your credential. For further information, please check The Help Article Fix rejected reports in Single Touch Payroll.

       

      Please let me know how it goes.

       

      Best regards,

      Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, YB1984 

       

      Please let us know if you still require any further assistance with your concern. We are happy to assist.

       

      Best regards,

      Doreen