Forum Discussion

Michelle3769's avatar
Michelle3769
3 years ago

STP2

Getting ready for STP2.... When I click on 'Get Started" in the Payroll Reporting Section, it takes me to this browser- see attached   I am unable to get in using normal passwords / logins etc.....
STP2
SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi Michelle3769 


Welcome to the Community Forum. Can you check on the user setup that your email is linked to a user ID correctly?

To do this go to; Setup > User Access  > Highlight your user ID > ensure 'This user will sign on with a my.MYOB account' is selected.

 

If it is set up correctly and you are still unable to open the reporting center, can you please send me a Private Message with the below details so I can take a look into this for you:

  • Serial Number 
  • Your full name and email address 
  • Company File ID of the file (This can be found by going to Help > About MYOB AccountRight)
  • Screenshot of the User Access screen

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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