Hi onioncube,
Thank you for your post.
If you open your 'Manage Payments' window, could you advise what the 'status' of the payment in question is?
thank you i rechecked and see it actually went through my super account today.
status shows completed but when i click the actual transaction, it shows error
but my bank account has already been deducted the amount as superchoice p/l
Hi onioncube,
Thanks for advising.
If the status is showing as 'Completed', this means the contribution has been sent to the respective fund, however, as per your situation I recommend speaking to them to see when they will process a refund. Generally when this happens, the fund will refund the payment to your account so you can re-process it with the correct details.
If you were needing any further assistance, please do reach out.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
