**edit**
I have just seen a response where you are stating super processing has been disabled?
So can I process oour super or not???
Thanks
Hi, we have also had super payment issues. We have had our super returned to us, yet there were no errors & yet nothing states why it was returned.
We reversed the super payment & resubmitted it, now for it to come up stating the above message that it needs to be authorised - yet there is no where for anyone to be ablelto authorise it.
We have enven checked our bank, where there is also no where for anyone to authorise.
Can you pelase advise what is going on?
Everything was working fine before MYOB changed how they are now paying the super?
The service that facilitates our superannuation payments has been re-enabled, as such, super payments are being processed.
With regard to the message asking for a second authoriser. Our teams are investigating this, in the meantime, you can simply click ok and ignore it and the payment will be processed.
Please let me know if you need further help.
Hi Tracy, when the super payment will reach superfunds? We paid on 11 February. It is 2 weeks today. Where do you keep the money meanwhile. Could you just refund them if you are unable to process the payment?
I have had payments completed since 16/2/22, but still have not reached employee super accounts. Can you advise how long this will take - what is the latest ETA because 5 days is not cutting it?
Hi Team
I am tagging onto this post reply.
Our funds were returned and I have now reprocessed but confirming as long as the payment says completed in the manage superannuation screen then the payment is ok and ignore the second authorisation message as detailed in your reply "With regard to the message asking for a second authoriser. Our teams are investigating this, in the meantime, you can simply click ok and ignore it and the payment will be processed."
Thank you
Donna
For the record, this comment...
Tracey_H wrote:
With regard to the message asking for a second authoriser. Our teams are investigating this, in the meantime, you can simply click ok and ignore it and the payment will be processed.
...is the kind of message I wouldn't mind receiving as a mass email to all registered pay super users. I shouldn't have to come here to the forum to investigate it.
I am already subscribed to the status issues emails, why can't we be notified about stuff like this? Because you don't want the users to know just how many issues there are that we don't know about because they don't necessarily affect us directly? Instead, I've wasted 5 minutes whinging when if MYOB had just sent an email to us all when you became aware of the issue, I would have just clicked OK and been done with it.
Hi Tracey,
We have had the same problem with our Super payment.
We pay super on a weekly basis and now have 5 weeks of payments with the status "Processing Payments".
We have 2 other AccountRight subscriptions and these are processing correctly.
Will these payments process or is there something else we need to do?
Thanks,
Garry
Hi GlenBranter
For super payments that are still showing as Processing payment you will need to check the following:
Once you have made any required changes you can reverse and reprocess the payments.
Please let me know if you need further help.
Hi Tracey_H
Do we need to check each super fund individually? I don't think I've set up any new super funds this month but our payment from 1/3 is still processing. Is there a way to see which fund might be causing the issue?
Tracey_H wrote:
For super payments that are still showing as Processing payment you will need to check the following:
- the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au
- the employee is registered for the correct fund as some funds share the same USI.
Once you have made any required changes you can reverse and reprocess the payments.
Please let me know if you need further help.
The name of the super fund fills in automatically when we type the USI/ABN/SPIN, it's not something we type ourselves.
Thanks.
Hi Tracey,
I am also having this problem with a payment I submitted 2 weeks ago, would you be able to help? I spent some time with MYOB on the phone who told me there was an issue with one particular superfund but when I checked with the fund all the details were correct.
I have since reversed the initial superannuation payment and submitted it again today and now they both say Processing Payment. I'm still also getting the message to say that someone else needs to authorise the payment.
Thank you.
Hi Tracey_H & KimSoutham , we received a message from MYOB Super on 9/3/22 that our Australian Super fund had the incorrect USI etc as 'it had changed' so the whole batch of January22 Super was not deducted. However we double checked all the details of this fund setup in MYOB, including the members' funds themselves and there was no issue with the details we had set up in MYOB for the fund nor the employees. So we processed the Super again (after reversing it) and the super has still not been taken out of our account as at 14/3/22. The MYOB Super team were going to escalate our insistence that the fund details were correct, however no response yet either. So we have reversed the Super again today 14/3/22 and excluded Australian Super and hopefully the payment will be deducted from our account. The current instructions in MYOB Super say that if you reverse a payment that it doesn't change what MYOB Super will deduct if it the payment has been authorised, so I hope that we don't now get 3 debits of our super once the Super team gets on top of this major issue. Fortunately we have a super employer portal we can use with our Default super fund to lodge super that has issues when using MYOB's clearing house, like TFN 333 333 333, no TFNs or, as now... super fund details being apparently wrong/updated. Will update this post when and if the money is deducted. Cheers, Elka
Hi ElkaS ,
I've received a further email from MYOB today with some clearer instructions.
If you have more than one fund with the same USI it will cause a problem. We had 2 x employees with Australian Super and had all their details checked and confirmed correct yesterday but today I found a third with with the same USI as Australian Super but was listed as WestScheme a Division of Australian Super.
Under Lists>>Superannuation Funds, try sorting the list by SPIN/USI. If you find more than one with the same USI you can run an Accrual by Fund report to tell you which employee it's for. Good luck!
