Forum Discussion

Sue_new_2_forum's avatar
Sue_new_2_forum
Experienced Cover User
2 years ago

SUPER FUND PAYMENT ERROR

Hi,

 

I have a couple of employees with well known super funds but if I choose the registered name the SPIN/USI is different to what the employee has entered. Can you please help. I have tried creating a new version of the attached fund but cannot manually enter the SPIN/USI. Thank you. They all seem to have no registered name that fits.

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    2 years ago

    Hi Sue_new_2_forum ,

     

    Thanks for reaching out to the MYOB Community!

     

    I would recommend checking the below link, as this will help to get the right fund details. If you have the Pay Super box ticked, then the system won't allow you to enter the SPIN/USI manually, it will be filled automatically based on the fund name selected.

    https://super.myob.com/super_products.html

     

    Feel free to reach out if you need further assistance.

     

    Thanks

    Priya Selvaraj

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    2 years ago

    Hi Sue_new_2_forum ,

     

    Thanks for reaching out to the MYOB Community!

     

    I would recommend checking the below link, as this will help to get the right fund details. If you have the Pay Super box ticked, then the system won't allow you to enter the SPIN/USI manually, it will be filled automatically based on the fund name selected.

    https://super.myob.com/super_products.html

     

    Feel free to reach out if you need further assistance.

     

    Thanks

    Priya Selvaraj

    • Sue_new_2_forum's avatar
      Sue_new_2_forum
      Experienced Cover User
      2 years ago

      Thanks Priya, I was able to sort one of the funds using your list, however please see attached screenshot for a fund that is not on the list, what do I do in this case please?

      • PriyaSelvaraj's avatar
        PriyaSelvaraj
        MYOB Moderator
        2 years ago

        Hi Sue_new_2_forum 

         

        For the ABN 49633667743, these are the 2 funds that are listed. Any super fund that is not listed here means it cannot be paid via PaySuper. Alternatively, you can contact the super funs and find out the payment options and it can be processed via the Spend money/Pay liabilities window.

         

         

        Please feel free to let me know if you need further help

         

        Thanks

        Priya Selvaraj

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