Forum Discussion

MrsTucker's avatar
MrsTucker
Experienced Cover User
6 years ago

Super paid twice to the incorrect fund

Hi,

 

I have reversed & paid the super to the incorrect fund again. I know, silly me.

 

I am unable to reverse the second payment.

 

How can I fix this please?

  • PaulBihet's avatar
    PaulBihet
    6 years ago

    I find the whole MYOB offered solution to process a single returned super payment way to cumbersome and not user friendly. 

    Here is my workaround 

    1. Create a liability account called incorrect super details 

    2. To record the funds received back into your bank account use receive money to your bank account from the newly created account 

    3. Ring correct Super fund and ask for their B-Pay details for paying the employee

    4. Process B-Pay via internet banking 

    5. Allocate B-Pay using Spend Money from bank account to incorrect super details account. 

    6. Bank feeds will all match Incorrect super account should now be zero and you can sit back and enjoy a cup of coffee 

    7. Correct the super details in MYOB!!!

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi MrsTucker 

     

    Thanks for your post. I hope you're finding plenty of useful tips, advice and support on the community forum. 

     

    For Reversing and reprocessing superannuation payments see the linked article. It includes additional resources if you have further issues. 

     

    I hope this helps! If this answers your inquiry please mark 'Accept as Solution' to help other users find this information easier. 

    • MrsTucker's avatar
      MrsTucker
      Experienced Cover User
      6 years ago

      Hi Theresa_D,

       

      I followed the instructions but it states that I have already processed & reversed these payments.

      • Theresa_D's avatar
        Theresa_D
        Former Staff
        6 years ago

        Hi MrsTucker 

         

        Have you reversed the first payment but not the second? Can you clarify what you mean that you cannot reverse the second payment? Is there still a double up? What steps have you completed (list form is easiest). Please provide additional details so I can further assist.  

         

        Keep me posted!