Forum Discussion

Experienced User

4 years ago

Super Payment not recognizing employees (amended) AMP funds.

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file. When paying August & September Super I noticed that those employees who's super funds had been changed have been ommitted on 'Pay Super' therefore unable to pay into their superfund. Need help to fix this.

Komal_S
4 years ago
Hi jenix

Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all? If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

Komal_S
MYOB Staff
4 years ago
Hi jenix

Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all? If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.
- jenix
  Experienced User
  4 years ago
  Thanks for your help...just need to tick that box...aghhh :)
- sona1
  4 years ago
  Have tried to lodge the super with the updated AMP super information and the pay super using Accountright has been ticked but still receiving an error message so I cannot submit the payment.
  - Komal_S
    MYOB Staff
    4 years ago
    Hi sona1
    
    Some AMP funds have closed as of 30/09/2021, and the details have been changed. Therefore, we'd recommend getting the employees to contact the super fund and give you the updated details. Once you have new details, search the super funds by USI and you should be able to select the correct fund.