Forum Discussion
SallyC_1983
Contributing User
This has happened with my last two super payments as well - the payments have been debited from my bank account but are still showing as the 'Processing Payment' status in the manage payments window. I'm not sure what to do, som advice would be great thanks MYOB.
Melisa_D
3 years agoFormer Staff
Hi SallyC_1983,
Thanks for your post. Generally speaking, If the status of the payment is still "Processing Payment" but the funds have been deducted out of your account, it will still be processing through the clearinghouse and has not yet been released to the respective super funds. SuperChoice has advised allowing 5 working days for the payment to be processed, so I would check it again in a couple of days to allow for this.
Do let me know if you have any further questions.