Forum Discussion

GocaGeo's avatar
GocaGeo
3 years ago

Super payments paid but still processing in MYOB

I have three Super payments paid but the status is still processing in MYOB or Authorised.  The payments have been debited from our account on the days mentioned bellow. No employee has been paid ...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi GocaGeo,

     

    Thank you for your post. 

     

    So that I can look into this for you, could you please send the following details via private message? 

     

    • Serial number
    • Business name 
    • Your name + email 
    • Screenshot of your manage payments window
GocaGeo's avatar
GocaGeo

Hey Sam,

When I go to private message you see it takes me to this page (see the photo attached ).

I havent used much this form and I'm sorry to say I have no idea where to go?

Please let me know

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi GocaGeo,

 

Thanks for letting me know.

 

This link should now be working for you - Private message

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