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OzCombined's avatar
OzCombined
Experienced Cover User
5 years ago

Superannuation & Returning Employee

Hi Everyone I hope someone can help me with this issue. In August we had an employee who resigned and they were paid out all that was owed and a termination date was entered also. Then three da...
  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi OzCombined, 

     

    Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error. 

     

    The workaround for this would be to do the following:

    • Delete the pays made with the new employee card,
    • Remove the super information from the new card,
    • Reactivate the old employee card, and
    • Re-processes the pays with the old (now current) employee card.

    Please do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi OzCombined, 

 

Thank you for your post. I'm happy to assist, can I please confirm if you continued to use the employees old card file or did you create a new card file with the same superannuation details ?

  • OzCombined's avatar
    OzCombined
    Experienced Cover User
    5 years ago

    Hi Melisa

    I created a new card file with the same Superannuation details.

     

    Cheers

    Kathy

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      5 years ago

      Hi OzCombined, 

       

      Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error. 

       

      The workaround for this would be to do the following:

      • Delete the pays made with the new employee card,
      • Remove the super information from the new card,
      • Reactivate the old employee card, and
      • Re-processes the pays with the old (now current) employee card.

      Please do let us know if you have any further questions. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • OzCombined's avatar
        OzCombined
        Experienced Cover User
        5 years ago

        Hi Melissa

         

        Just wanted to let you know that I was able to fix this following your advice.

         

        I reversed the pays in question, instead of deleting.

         

        I reversed because of STP and making sure that the YTD wasn't going to be affected, as when I go to process the

        pays on the Old Employee card I am going to be asked to report to ATO anyway.

        Plus, it was cleaner and showed an Audit Trail.

         

        I then deleted the Superannuation Details from the New Employee card and produced an entitlement report, just to make sure that was all going to be the same too.

         

        Reactivated Old Employee Card.

         

        Processed the pays in question.

         

        Then went into Bank Reconcilliation and Bank Feeds

        All was correct and was able to Reconcile.

         

        I then went and processed August Superannuation for the Employee and it all went through.

         

        Thank you for your help with this.

         

        Cheers

        Kathy

         

        Side note: how do i edit my post as I see I accidently added a screenshot with information that should not of been there. TIA

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