Forum Discussion

PKDS's avatar
PKDS
Contributing User
4 years ago

superannuation details in myob team

Our Junior staff members having difficulty accessing myob team app to submit their time sheets and other functions. It requires them to add their superannuation details. some of them do not accrue su...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi PKDS 

     

    I'm sorry to hear that you're having problems with this. The app works by checking the mandatory details are entered for all employees and doesn't take the age of the employee into account. As such, you can enter dummy super info into the employee card in AccountRight. You'll need to go into the employee card>>Payroll details tab>>Superannuation and make sure super is not ticked for that employee, this will ensure super is not calculated.

     

    When you have updated the employee card in the software, the employee will need to log out and back in or completely close the app and log in.

     

    With regard to the other employee, are you able to add their super fund through their employee card in AccountRight. Then get the employee to log out and in again.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi PKDS 

 

I'm sorry to hear that you're having problems with this. The app works by checking the mandatory details are entered for all employees and doesn't take the age of the employee into account. As such, you can enter dummy super info into the employee card in AccountRight. You'll need to go into the employee card>>Payroll details tab>>Superannuation and make sure super is not ticked for that employee, this will ensure super is not calculated.

 

When you have updated the employee card in the software, the employee will need to log out and back in or completely close the app and log in.

 

With regard to the other employee, are you able to add their super fund through their employee card in AccountRight. Then get the employee to log out and in again.

 

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.