Forum Discussion

SDee's avatar
SDee
12 months ago

Superannuation Details suddenly invalid - have been using same details for years

Hi I have just tried to complete Superannuation payment for November and one of our staff is coming up as "superannuation details are invalid" To the best of my knowledge, they have not changed the...
  • Princess_R's avatar
    Princess_R
    12 months ago

    Hi LisaMaree,

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

     

    I've further checked this matter in our end to identify the potential cause of the error message you're encountering. It appears that this fund is currently in the process of being transferred to One Super. During this transition period, there might be restrictions that prevent any transactions until the effective date of the transition or until the fund transfer to One Super is finalized. For more detailed information regarding this matter, kindly refer to this link.

     

    Please let me know if you require any further assistance. I'm here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi SDee,

 

Thank you for your post, and welcome to the community forum. I hope you find it a valuable resource.

 

In this matter, could you kindly confirm the fund name, USI, and ABN so I can check why you're getting this error message?

 

Cheers,

Princess

LisaMaree's avatar
LisaMaree
12 months ago

I am having the same trouble with ing

ING TCS0012AU/13355603448001

ABN 13 355 603 448

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 months ago

    Hi LisaMaree,

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

     

    I've further checked this matter in our end to identify the potential cause of the error message you're encountering. It appears that this fund is currently in the process of being transferred to One Super. During this transition period, there might be restrictions that prevent any transactions until the effective date of the transition or until the fund transfer to One Super is finalized. For more detailed information regarding this matter, kindly refer to this link.

     

    Please let me know if you require any further assistance. I'm here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
     

    Cheers,

    Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.