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JennyPTA's avatar
JennyPTA
Trusted Cover User
10 months ago

Superannuation fund issue

I have a new employee who I used employee self onboarding in Payroll. He has the superannuation fund: Rest Super. However, when I go to pay his superannuation I get a message:   "This fund can no l...
  • Shella_A's avatar
    Shella_A
    10 months ago

    Hi JennyPTA, 

     

    Thanks for your post.

     

    Generally, this error message means that the super fund has changed its various superannuation fund details or that that fund is no longer a registered APRA fund, if all the details are correct, we've seen this error occur due to super fund details corruption, and the associated fund is a SMSF. 

     

    To help you resolve this, you would need to recreate the superfund by adding a character at the end of the superfund name and entering the correct USI/SPIN and ABN, then make sure to select save and link this newly created superfund to the employee. Assign the new funds to employee contact> Payroll details> Superannuation, then try to process Pay Super again. 

     

    Do let us know if you need further help. 

     

     

    Cheers,

    Shella

Shella_A's avatar
Shella_A
MYOB Staff

Hi JennyPTA, 

 

Thanks for your post.

 

Generally, this error message means that the super fund has changed its various superannuation fund details or that that fund is no longer a registered APRA fund, if all the details are correct, we've seen this error occur due to super fund details corruption, and the associated fund is a SMSF. 

 

To help you resolve this, you would need to recreate the superfund by adding a character at the end of the superfund name and entering the correct USI/SPIN and ABN, then make sure to select save and link this newly created superfund to the employee. Assign the new funds to employee contact> Payroll details> Superannuation, then try to process Pay Super again. 

 

Do let us know if you need further help. 

 

 

Cheers,

Shella

Shella_A's avatar
Shella_A
MYOB Staff
10 months ago

Hi JennyPTA, 

 

Hope this message finds you well. We would like to follow up on your concern as we're not able to receive any updates. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

 

Cheers,

Shella

  • JennyPTA's avatar
    JennyPTA
    Trusted Cover User
    10 months ago

    Many thanks. Fingers crossed it all appears to be OK...

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      10 months ago

      Hi JennyPTA, 

       

      Thanks for the response. 

       

      We're glad to know that you've been able to process your employee super payment. Your patience with this matter is greatly appreciated.  Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

       

      Also,  if my response above has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

       

       

      Cheers,

      Shella

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