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design_jpe's avatar
design_jpe
Contributing Cover User
3 years ago

Superannuation payment error

Hello   I am trying to process superannuation for a new employee.  Their super fund details weren't correct when i first processed thier payroll, and when i tried to process super I received the er...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi design_jpe, 

     

    Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

     

    Do let me know how you go. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi design_jpe, 

 

Thanks for your post. Can you please confirm the employees Superannuation funds name, ABN and spin/USI number so I can take a look into this for you. 

design_jpe's avatar
design_jpe
Contributing Cover User
3 years ago

Hi Melisa

 

Thanks for the reply.  Super details are:

 

CFS Firstchoice Personal Super

FSF0217AU/FSF0217AU

ACN 26 458 298 557

 

Cheers

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi design_jpe, 

     

    Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

     

    Do let me know how you go. 

    • design_jpe's avatar
      design_jpe
      Contributing Cover User
      3 years ago

      Thank you Melisa

       

      Adding in the missing zero did the trick!

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