Forum Discussion

Fatima2's avatar
Fatima2
Experienced User
3 years ago

Superannuation payment not processed

We have a Superannuation payment for January 2022, which was put through on 17/02/2022 that still has not been processed.   In the "manage payments" the status shows as "Processing Payment"   No ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Fatima2, 

     

    You do not need to do anything from your end, please wait until the status has been updated. 

Fatima2's avatar
Fatima2
Experienced User

Thank you Melissa.

 

The funds have not yet left our bank account.

 

Should I just leave everything as is and it will be automatically processed?

 

Or am I required to delete the payment and try again?

 

 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Fatima2, 

 

You do not need to do anything from your end, please wait until the status has been updated. 

  • Garlin94's avatar
    Garlin94
    Experienced Cover User
    3 years ago

    Hi,

    We had the same problem. The status reads as completed, though the funds still have not left our bank account. 

    Regards

    Linda 

    • Garlin94's avatar
      Garlin94
      Experienced Cover User
      3 years ago

      I apologise, it has been taken out. It was just recorded twice still in the bank register.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Garlin94, 

         

        Thanks for the update, glad to hear that it's been completed.

         

        Do let me know if you need any further help. 

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