Superannuation payment not processed
We have a Superannuation payment for January 2022, which was put through on 17/02/2022 that still has not been processed. In the "manage payments" the status shows as "Processing Payment" No ...
Forum Discussion
Hi Fatima2,
Thank you for your post. The pay Superannuation service had been temporarily disabled while our teams dealt with a duplication error with payment, if you haven't received a refund our service is now re-enabled and our teams are actively monitoring to ensure that payments are been successfully processed.
Hi Melissa
I have a Super payment processed on the 2/3/22 for February Superannuation which is also stating "Processing Payment". The funds have not been drawn from my account.
Could you please advise if I should wait, as now over a month or try to reverse and process again?
Kind Regards
Verelle
Hi Verelle,
Thanks for your post. For super payments that are still showing as Processing payment you will need to check the following:
- the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au
- the employee is registered for the correct fund as some funds share the same USI.
Once you have made any required changes you will need to reverse and reprocess the payments.
Do let me know how you go.
Hi Melissa
I am unable to reverse the Superannuation Payment, as it does not provide me with this option?
I have also checked and the Super payments for same funds have been processed successfully previous month, so not sure why this particular one is not processing.
Look forward to receiving further advice.
Kind Regards
Verelle
Hi Verelle,
If you've checked each fund and they are the correct funds, please send me a private message with your file ID (This can be found by going to Help > About MYOB AccountRight) and serial number so I can take a look into this further.
