Forum Discussion

Fatima2's avatar
Fatima2
Experienced User
3 years ago

Superannuation payment not processed

We have a Superannuation payment for January 2022, which was put through on 17/02/2022 that still has not been processed.   In the "manage payments" the status shows as "Processing Payment"   No ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Fatima2, 

     

    You do not need to do anything from your end, please wait until the status has been updated. 

Julzee's avatar
Julzee
Experienced Cover User

Hi Melissa

 

I too have a payment sitting there saying processing payment from 7/4/22 and it is still not completed.  I am having no end of trouble every client processing super payments and all my clients have accepted the new terms and agreed as per the details required.

This situation is time consuming for both me and the client and frustrating as I now have processed a reversal and the reversal is not showing so I logged in again and its now saying a reversal has been processed but it is not showing in my manage payments window.  What on earth is going on with MYOB and these super payments, I have worked tirelessly to get my clients moved over to the MYOB super payments and now this.  Your assistance would be appreciated as I do not have 1 1/2 hours to sit on hold waiting for a reponse via phone.

Thanks Julie 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Julzee, 

 

Sorry to hear about this. Can I please confirm if the payment has come out of the bank account yet ?

 

Please let me know so I can take a look into this further for you. 

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