Forum Discussion

Asami's avatar
Asami
Contributing User
3 years ago

Superannuation Payment Returned

It seems one of the super contribution payment bounced back to our bank account but we have not recieved any notifications from MYOB for the info. We use pay super function on MYOB to process the sup...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Asami,

     

    Happy to look into this for you!

     

    Could you please send me a private message with the following details:

     

    • Serial number
    • Business file name
    • Your name + email 
    • Total returned + date returned

    Informaion provided via PM - Resolved 14/9

KerryStreet's avatar
KerryStreet
Experienced Cover User

It would have been useful if this answer was public as I have a similar query and would have quickly benefited.

Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi KerryStreet,

 

We're unable to post these details publically, however, the reason for a returned refund will likely be different case by case. 

 

If you would like to send me a private message with the above details in my first post, I'd be more than happy to look into this for you. 

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