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VictoriaB1's avatar
VictoriaB1
Contributing User
2 years ago

Superannuation returned by bank but no updated status in Manage Super

I used MYOB Pay Supperannuation for contributions Oct - Dec 2022, paid 25/1/23. On 7/2/23 a contribution was returned to the Bank. There is no updated status in Manage Superannution saying a payment ...
  • Melisa_D's avatar
    2 years ago

    Hi VictoriaB1

     

    Thanks for your post. If you've received a refund for a super payment, you will need to reverse the pay super transaction. Our Help Article Reversing and reprocessing superannuation payments has detailed information and instructions on what you will need to do within your file. 

     

    Do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.