Forum Discussion

Contributing Cover User

4 years ago

Superfund details invalid when accepted previously

When paying super message "Whoops, something went wrong - It looks like something went wrong with your payment: The superfund details entered for .... are invalid..." We have not made any changes to...

Komal_S
4 years ago
Hi everyone

All these funds have been added back to the list. Please restart your software and you should be able to make payments for them.

Let me know how you go on.

Komal_S

MYOB Staff

4 years ago

Hi Maria6062

Our teams are aware of this error when trying to pay super for Asgard and Suncorp super funds and are working on getting the correct details updated in the software. You will be notified once it's done.

Thank you for your patience in the meanwhile.

DC26
Cover User
4 years ago
How long will it be until the issue is resolved?
- Komal_S
  MYOB Staff
  4 years ago
  Hi DC26
  
  I don't have an ETA at this stage but our teams are working on this at the highest priority and will update you as soon as it's fixed.
  - IMPNSW
    Contributing User
    4 years ago
    Thanks Komol_S,
    
    Portfoliocare Super Service - Personal Account
    USI: 92381911598010
    ABN: 92 381 911 598
    
    Regards
    Regina
IMPNSW
Contributing User
4 years ago
Hi,

It is also AMP Portfolio.

Regards
Regina