Forum Discussion

Contributing Cover User

4 years ago

Superfund details invalid when accepted previously

When paying super message "Whoops, something went wrong - It looks like something went wrong with your payment: The superfund details entered for .... are invalid..." We have not made any changes to...

Komal_S
4 years ago
Hi everyone

All these funds have been added back to the list. Please restart your software and you should be able to make payments for them.

Let me know how you go on.

Komal_S

MYOB Staff

Hi Maria6062

Our teams are aware of this error when trying to pay super for Asgard and Suncorp super funds and are working on getting the correct details updated in the software. You will be notified once it's done.

Thank you for your patience in the meanwhile.

DC26

Cover User

4 years ago

How long will it be until the issue is resolved?

Komal_S
MYOB Staff
4 years ago
Hi DC26

I don't have an ETA at this stage but our teams are working on this at the highest priority and will update you as soon as it's fixed.
- IMPNSW
  Contributing User
  4 years ago
  Thanks Komol_S,
  
  Portfoliocare Super Service - Personal Account
  USI: 92381911598010
  ABN: 92 381 911 598
  
  Regards
  Regina
  - Komal_S
    MYOB Staff
    4 years ago
    Hi IMPNSW
    
    Thanks for confirming. The AMP Portfolio fund is already available under the following details in the software:
    
    The Portfoliocare Super Service - Personal Account fund will be updated correctly in the software tomorrow. Let me know if you have further questions on this.