Forum Discussion

moorebax's avatar
moorebax
4 years ago

Tax free threshold/No LL

Hi,  I've just upgraded from MYOB 19.5 to MYOB 2021.3 (and boy I'm regretting it, but that's a long story).    One of the issues is that my file became "corrupted", God knows how, after just one p...
  • gavin12345's avatar
    gavin12345
    4 years ago

    Hi moorebax 

     

    Welcome to AR2021:( - hope you are ready for more pain. This is why some users are sticking with v19  and using a alternative STP solution. I hope you have a small MYOB file.

     

    Firstly having employees on Tax Free Threshold/No LL does not cause file corruption, it simply means your employees may be linked to the wrong table.  

     

    This tax table was removed in v19.7 - since then you simply use Tax Free Threshold. This is an ATO change not a MYOB change. You can search the ATO website if you want a detailed explanation for the change.


    Regards

    Gavin

     

     

gavin12345's avatar
gavin12345
Ultimate User
4 years ago

Hi moorebax 

 

Welcome to AR2021:( - hope you are ready for more pain. This is why some users are sticking with v19  and using a alternative STP solution. I hope you have a small MYOB file.

 

Firstly having employees on Tax Free Threshold/No LL does not cause file corruption, it simply means your employees may be linked to the wrong table.  

 

This tax table was removed in v19.7 - since then you simply use Tax Free Threshold. This is an ATO change not a MYOB change. You can search the ATO website if you want a detailed explanation for the change.


Regards

Gavin

 

 

  • moorebax's avatar
    moorebax
    4 years ago

    Hi Gavin,

     

    Thanks for that, I’ve been hanging on grimly to 19.5 for precisely the reasons I’m now facing – errors that shouldn’t be an issue but which are claimed as an issue by the help desk. 2021.3 worked perfectly for the first payroll run, then stopped working on the second run. Nothing changed, except that it didn’t work. That said, it did work yesterday, so fingers crossed.

     

    I do have a small payroll run and had been working with an alternative STP solution too, but a new laptop has created other issues, seemingly. I’m now using Office 365 and it seems 19.5 won’t send emails from that version of Office, there are lots of on-line suggestions for fixes and I even have a techie who looked at it for me, the end result was that I was advised to ask MYOB – who of course said the only fix was to upgrade to 2021.3.

     

    Thanks for the feed-back. I hope I don’t get too many more problems, because it seems every problem involves hanging around for an hour minimum to talk to a MYOB “helper”, who almost invariably seem to need to refer you to a higher body for even the most basic tasks.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.