Forum Discussion

Contributing Cover User

5 years ago

Taxable Payments Annual Report Time out

Hello, We keep getting a timeout error when trying to view taxable payments report in AccountRight 2020.2, i have done the timeout extension as per recommended but even after an hour it still tim...

Huxley.Application_2020.2.23.8701.log4 KB

Jesh_D
5 years ago
Hi Amdf

From my understanding you should be able to see the server edition in my.myob. If you're unable to see the latest download available on the front page when you login to my.myob, please go to My products > Downloads > Select your Product, the latest download should be available here.

FraserK

Cover User

5 years ago

has this been fixed? This report is due the 28th August

Jesh_D
Former Staff
5 years ago
Hi FraserK , Amdf and AlNotSteve

Thank you all for your patience on this matter.

We have an update from our team on this matter which you can read here. This is a comprehensive response to what has occurred and when the issue is looking at being resolved. Let me know if you have any questions.
- Keith_Burns
  Experienced User
  5 years ago
  Hello,
  
  We are experiencing the same issue, how do we get around this now to do our report?
  - Neil_M
    Former Staff
    5 years ago
    Hi Keith_Burns & AlNotSteve
    
    I recommend reading the response by Hayden on this thread which contains all of the up to date information on this issue
- AlNotSteve
  5 years ago
  Hi,
  
  Any update on this?