Forum Discussion

Carol6's avatar
Carol6
2 years ago

TFN Declaration Employee OnBoarding STP2

Hi    We are looking for some clarification regarding the completed TFN declaration that according to the ATO (see below) must be kept for your records.  When using MYOB Employee Onboarding - where...
  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    2 years ago

    Hi JillL1 ,

     

    Hope you are having a great day! Thank you for our patience  while waiting for the response.

     

    I certainly understand your concern on conflicting answers and would like to add a personal apology as my previous reply also adds to the conflict.

     

    Based on the above conflicts and your further questions, I escalated these answers for review directly with the Product Manager responsible for the employee onboarding integration and would like to provide a definitive answer here.

     

    The first point is that Flare does indeed provide a virtual TFN Declaration form in accordance with these standards:  https://softwaredevelopers.ato.gov.au/sites/default/files/resource-attachments/n73963_js36410_TFN_declaration_approved_electronic_payee_to_payer_process.pdf. 

     

    The details in the form are then stored securely by Flare, and can be retrieved by MYOB's system at any time through the use of the PDF snapshot feature we have, with the given date and time of the submission of the form.

     

    The PDF snapshot we have is indeed sufficient to cover the ATO's requirement to store the TFN declaration on record, as it is a reflection of what was captured as part of that virtual form, and contains all the required information.

     

    The TFN information itself is submitted to the ATO as part of the STP2 process after the records from Flare have been imported into our system.

     

    So just to confirm, the Flare onboarding process is entirely sufficient in terms of record keeping for the collection of TFN and Super details, and no additional forms are required to be stored.

     

    Hope this helps and I would like to assure that our moderators will be updated with right information.

     

    Cheers

    Priya Selvaraj

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
2 years ago

Hi Carol6 JillL1 

 

Thanks for raising this query.

 

I would like to provide some clarity around this TFN declaration in the Employee Onboarding process.

 

The employee should do their TFN Declaration as per the normal process through the ATO Portal and give a copy to the employer when they start with them. The employer will then put the TFN into the employee card where it will be included in STP submissions as normal.

Flare has also confirmed that they do not store the TFN as part of their details. We recommend storing copies of declarations as per normal business process, as it is not part of STP or stored in MYOB Software directly. 

 

Hope this helps and appreciate your patience.

 

If you have any further questions, please reach out.

 

Cheers

Priya Selvaraj

  • JillL1's avatar
    JillL1
    Experienced User
    2 years ago

    Hi Priya

     

    Thank you for your reply and clarification that the ATO record keeping requirements are not filled by the onboarding process.    It is good to get that clarity however it is very frustrating that we both need to replicate the process solely for that purpose and that this response has been so difficult to extract from MYOB.    It also opens up the possibility of incorrect or conflicting answers from the employee by supplying two different versions of the same information.

     

    Can you please respond to the following:

     

    - The onboarding process includes TFN details which are automatically pre-filled to the employee card, from the data the employee enters.   Why would we then need to re-enter the duplicate information supplied by the employee from either the MyGov entry (presume this is what you mean by ATO portal) or via completion of a paper form? 

     

    - Please confirm that MYOB are intending to urgently change the misleading wording on the software that tells the user that there is "no need" to capture separate TFN and super forms when registered for STP2.    Although it has taken over a week to get that clarity the statement is clearly wrong and will no doubt lead to MYOB users not meeting their ATO reporting compliance.

     

    - Please confirm that MYOB will review the help information to clearly state that when using the onboarding process there is still a need to duplicate the TFN capture via an ATO paper TFN declaration form OR by entering directly via their MYGOV account and providing a printed copy to the employer.

     

    - Please confirm that MYOB will update the Moderators so that clearer answers can be given in future.    This trail could be a good training tool for moderators as it shows multiple conflicting responses.

     

    Regards
    Jill

     

    - 

    • JillL1's avatar
      JillL1
      Experienced User
      2 years ago

      Hi PriyaSelvaraj 

       

      Could we have a response please?     Even if it just an acknowledgement that you will consider these points and get back to us.

       

      Jill

      • PriyaSelvaraj's avatar
        PriyaSelvaraj
        MYOB Staff
        2 years ago

        Hi JillL1 

         

        Apologies for not getting back earlier as I was away for a few days. 

        I have already escalated your further queries about the documentation about the employee onboarding process to the relevant team. Kindly allow me some more time to follow up with them and update you accordingly. 

         

        Thanks again.

        Priya

         

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