Forum Discussion

Fionamm's avatar
Fionamm
3 years ago

Unable to move to STP2

Hi there,

 

I've followed online instructions to move to STP2, but cannot find  Get started on the Single Touch Payroll reporting screen in the web browser. I called customer service and was told the function is currently paused/closed? What can we do now? 

 

Thanks,

Fiona

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Fionamm, 

     

    Thanks for your post and welcome to the Community Forum ! At the moment transitions to STP 2 has been paused while our teams are making some improvements. Further updates on when transitions can begin again will be made on this Help Article. 

     

    In the meantime you can continue to report STP via STP 1. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Fionamm, 

     

    Thanks for your post and welcome to the Community Forum ! At the moment transitions to STP 2 has been paused while our teams are making some improvements. Further updates on when transitions can begin again will be made on this Help Article. 

     

    In the meantime you can continue to report STP via STP 1. 

    • nooch1960's avatar
      nooch1960
      Trusted Cover User
      3 years ago

      The original message was posted 3 weeks ago, transition is still no possible.

      When will this function be restored?

       

      Regards

      Cam

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi nooch1960, 

         

        We don't have an ETA on this, when there is an update it will be made on the help article linked above. 

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