Forum Discussion

KatCT's avatar
KatCT
Experienced User
2 years ago

Update event not working

Hi,   I have a situation where I identified a wage payroll category had 'Not Reportable' incorrectly assigned as the ATO Reporting category, the correct category was 'Gross Payments'.   This payrol...
  • KatCT's avatar
    KatCT
    2 years ago

    Hey everyone,

     

    Had to clarify with our accountant and amend the tax treatment of the payroll category and then everything aligned after the update event.

     

    Thanks.

NikkiParsons's avatar
NikkiParsons
Valued Cover User
2 years ago

Hi KatCT I find it sad coming here seeing people need urgent help and MYOB not having pulled out all steps to up their support during this crucial time - especially on the two weekends until the 14th.

 

Have you tried reversing the said pay entry and re-processing it with the updated pay category? Might work?

  • KatCT's avatar
    KatCT
    Experienced User
    2 years ago

    Thanks NikkiParsons 

     

    I was hoping to avoid that as it's a pay from September last year, and I didnt want to unlock periods etc.....it's also kinda the point of the update event 🙄

     

    I amended another employee's pay history in their card file yesterday and sent that event through succesfully.

     

    I am working through MYOB's step-by-step instructions for EOFY finalisation, and they're not working.....

    • KatCT's avatar
      KatCT
      Experienced User
      2 years ago

      Today I got an auto-email from the Community Forum asking me if your response NikkiParsons was a solution.

       

      MYOB - it is not!!!!

       

      Your update event has not corrected my employees end of year figures.  I have followed your instructions to the letter, and your update event has not worked.

       

      Can someone please respond.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi KatCT.

       

      Thanks for posting. 

       

      Is this for an employee that is terminated? If it is before sending the update event make sure to remove the termination date on the employee card, ensure the employee card is active, and remove the employee in the employee termination tab in STP.

       

      Let me know if you require any further assistance with this. I'm happy to assist. 

       

      Cheers, 
      Genreve

      • KatCT's avatar
        KatCT
        Experienced User
        2 years ago

        Thanks Genreve_S 

         

        The employee hasn't been terminated.  

         

        I have had another suggestion from another MYOB Moderator (Doreen_P), which requires me to clarify something with our accountant.  Hopefully that will happen today, if the solution works I will post here.

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