Forum Discussion

KatCT's avatar
KatCT
Experienced User
2 years ago

Update event not working

Hi,   I have a situation where I identified a wage payroll category had 'Not Reportable' incorrectly assigned as the ATO Reporting category, the correct category was 'Gross Payments'.   This payrol...
  • KatCT's avatar
    KatCT
    2 years ago

    Hey everyone,

     

    Had to clarify with our accountant and amend the tax treatment of the payroll category and then everything aligned after the update event.

     

    Thanks.

M_kear's avatar
M_kear
Contributing Cover User

Hi,

 

I read below that you have periods locked.  Maybe unlock the period and try and send an Update Event for the 2023 year.   

 

We  had the same issue with changing a category (payroll) and then couldn't lodge an update.  We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.

 

 

KatCT's avatar
KatCT
Experienced User
2 years ago

M_kear thanks for your response.

 

Had tried unlocking the period, and we don't have category tracking enabled.

 

I have had a response from a moderator on a different thread, will post here if the suggested solution works.

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