Forum Discussion

Kiamarina's avatar
Kiamarina
2 years ago

Upgraded STP Phase 2 and now it's reporting unticked employees to the ATO with the paid ones ? Also allocating cheque # to these $0 balances. We do electronic banking, what a pain!

AccountRight Live
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Kiamarina 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Kindly check if the employee card file is still active or inactive as it should be inactive so that the employee will not be included when reporting to the ATO. To do this, go to Card File > Cards List > Employee tab and then select the employee name > Payroll details and then check if the Inactive employee is ticked > Then hit OK. Regarding the $0 balances, when sending an update event, the system will automatically generate a $0 pay run. You can disregard the $0 pay run as it will not affect anything in your reporting or in payroll.

 

Please let us know if you require any further assistance with this. We are happy to assist you.

 

Best regards,

Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Kiamarina

     

    We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.