Tash2019
4 years agoExperienced Cover User
URGENT - EMPLOYEE PAYS NOT RECORDING
Hi there,
I am trying to process an employee pay run - I get all the way through to hitting 'record' at which point I then get the 'process payments' screen and all fields show as 0 and the payments do not record, no error messages. I have tried this with several employees, over 2 company files but get the same result.
We need to process payroll today so this is extremely urgent and any help is appreciated.
Thanks
Tash
Hi BrendenE
In that case, please send me your serial number by Private Message so we can organize to get your file in and check if something else is causing the issue.