Forum Discussion

LornaC2019's avatar
LornaC2019
Experienced User
5 years ago

VIC SUPER -Future Saver Superannuation

Good Afternoon,   I have a staff member who is a VICSuper - Futuresaver superannuation member and I have been struggling to process her super through the MYOB clearing house.    I did some furthe...
  • LornaC2019's avatar
    LornaC2019
    5 years ago

    Hi Melisa,

     

    Thank You for your reply.

    I tried to reenter the superfund details and refreshed it but it did not update the new details ( even though i could see the new details in the drop down list). 

     

    However, I then tried to create a a new superfund list ( using the "NEW +" icon) and found the correct details from the dropdown list but had to rename the superfund and it worked !

     

    I will have to see if it processes the next time i pay super holding thumbs it does.

     

    Thanks for your help !

     

    Lorna 

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi LornaC2019, 

 

Thank you for your post. Can I please confirm if you've tried to re enter the superfund name to see if the details refresh ? If this isn't working, I would recommend creating a new superfund list as I can see in AccountRight the fund has been updated. 

Screenshot attached:

 

Please do let us me know how you go.

  • LornaC2019's avatar
    LornaC2019
    Experienced User
    5 years ago

    Hi Melisa,

     

    Thank You for your reply.

    I tried to reenter the superfund details and refreshed it but it did not update the new details ( even though i could see the new details in the drop down list). 

     

    However, I then tried to create a a new superfund list ( using the "NEW +" icon) and found the correct details from the dropdown list but had to rename the superfund and it worked !

     

    I will have to see if it processes the next time i pay super holding thumbs it does.

     

    Thanks for your help !

     

    Lorna 

    • IanChait's avatar
      IanChait
      Ultimate Cover User
      5 years ago

      Hi LornaC2019 

       

      I had the sam eissue. What you have done is correct.

       

      First State and VIc Super are changing their name to Aware Super. Something to be 'aware ' of if you have problems from September.

      • LornaC2019's avatar
        LornaC2019
        Experienced User
        5 years ago

        Hi Ian,

         

        Thanks for the information , i will definitely keep a look out for the name change.

         

        Vheers 

        Lorna 

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