Forum Discussion

Jody28's avatar
Jody28
Experienced Cover User
2 years ago

We’ve hit pause on transitions to STP 2 right now, while we make some improvements.

We have until 1 January to complete setting up for STP phase 2 and i am still getting this message when I sign into the web browser as instructed in Payroll Reporting. I can't be signing into the br...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi Jody28 

     

    Thanks for your post. We turned the transition to Phase 2 back on in October: STP Phase 2 is back on

     

    You should be able to complete that transition by following the steps in this Help Article: Getting ready for STP Phase 2

     

    If you have any problems with this please let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Jody28 

 

Thanks for your post. We turned the transition to Phase 2 back on in October: STP Phase 2 is back on

 

You should be able to complete that transition by following the steps in this Help Article: Getting ready for STP Phase 2

 

If you have any problems with this please let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

AusMYOBuser331's avatar
AusMYOBuser331
2 years ago

Not sure why this has been flagged as SOLVED. The original issue has not been addressed.

 

I am having the exact same problem. Have been checking back regularly but no change to the interface to allow transition to STP2.

 

The below screenshot is after clicking 'Get started' in the MYOB desktop app as per Step 2 in the "Getting ready for STP Phase 2" help page suggested. This takes you to the browser interface, which shows the following message.

 

 

  • AusMYOBuser331's avatar
    AusMYOBuser331
    2 years ago
    Hi All, We are still getting shown the "We've hit pause on transitions to STP2 right now, while we make some improvements." message when attempting to transition. I have followed the steps at the following link with no succes. There is no button to "get started" in the MYOB browser portal https://help.myob.com/wiki/display/ar/Getting+ready+for+STP+Phase+2 The below screenshot is after clicking 'Get started' in the MYOB desktop app as per Step 2 in the "Getting ready for STP Phase 2" help page suggested. This takes you to the browser interface, which shows the dreaded message. A similar banner size message is displayed at the top of the page when navigating via the drop down menu in browser (Payroll>Signt Touch Payroll reporting) I have also tried in multiple browsers (Chrome, Edge, Firefox) and all have the same result. Any help would be greatly appreciated. Thanks in advance!
  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi AusMYOBuser331 and Julie80 

     

    If you're still having trouble with this, type /stp/transition/check after the numbers in the browser URL:

     

     

    Please let me know if you need further help.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content